Support Center

Extended FAQ

Last Updated: Jun 07, 2017 12:18PM CDT

What is Plum’s return policy?

 

We will accept returns within 30 days of the purchase date if the product is not derated and is good condition along with the original packaging & accessories. The purchaser is responsible for the return shipping costs. Contact our support team to set up a return and obtain an RMA case number. support@plumlife.com

 

What is Plum’s warranty policy?

 

The warranty covers all product defects for 1 year from the date of purchase. 

 

Anything beyond 1 year will be decided on case by base basis. 

 

We often send refurbished units that have been tested, repaired, and fully functioning depending on availability. If your defective unit has been derated, we will send a replacement unit that has already been derated when available. 

 

We send advanced replacements and include pre paid shipping label to return the defective product. Once the replacement product has been installed, please return the defective product in a timely manner to avoid additional charges. 

 

What are the requirements for using Plum Lightpads?

 

  • Neutral wire
  • iPhone 4S or higher, or any iPad or iPod Touch with Bluetooth
  • Wifi Network with 2.4ghz band enabled.
  • Dimmable Incandescent, LED, or CFL bulbs for dimming function.
  • Max load is 400 watts for Incandescent and 150 watts for LED & CFL 
  • Fits into any standard N. American electrical switch box.

 

When will Plum have an Android app?

 

We are in the early stages of testing the Android app and have made great progress. If you are interested in helping us test the app, please contact support. support@plumlife.com

 

What other IoT platforms does Plum work with?

 

Here is the current list of Integration platforms that work with Plum.

  • Amazon Echo
  • Google Assistant/Home 
  • IFTTT

 

These are on our roadmap.

  • Smartthings
  • Apple Home 
  • Open API

 

Can I install a Plum Lightpad on a 3-way circuit with a dumb switch?

 

Yes but this will disable the dumb switch which technically makes it a 2-way switch. If the Lightpad is installed on the Load side of the circuit, the dumb switch will cut power to the Lightpad every time it is flipped on or off causing it to reboot. We highly recommend using a Lightpad on both switches for the best experience. 

 

What wifi frequency does Plum use?

 

Plum Lightpads use the 2.4ghz frequency band. If you have a dual band router and the 2.4ghz and 5ghz bands have the same SSID, you will need to login to the router admin panel and separate them by giving them each a unique name. 

 

example: [Mywifi_2.4ghz / Mywifi_5ghz]

 

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