Support Center

Plum Wifi Requirements

Last Updated: Nov 22, 2017 10:09PM CST


Wireless Network Requirements

-2.4Ghz 802.11A/B/G/N network compatible routers or access points

-WPA/WPA2 Wireless Security


Unsupported Network Connection Types:


-WEP security encryption

-VPN (Virtual Private Network) or proxy networks

-802.11AC wireless protocol (AC protocol is backwards compatible with 802.11N.This means your AC router will support connections to Plum unless you have limited it to AC-only broadcasting.)

-Mobile hotspots

-Enterprise, or public networks such as found in: Office Buildings, Hotels, Conference Centers, Libraries, College Dorms, Sports Arenas





Since the Plum Lightpads are installed in a fixed position inside of an electrical switch box, there is a greater potential for Wi-Fi interference than with smart phones, tablets, and PCs. It is a good idea to over compensate by adding additional wi-fi access points throughout your house as needed. We recommend positioning the primary router in the center of your home if possible. Then add additional access points where needed.


Common Obstructions:


-Cabinets or drawers

-Mirrors or glasses

-Metal objects

-Ceilings and thick walls 



Common Sources of Interference:


-Neighboring wireless networks

-Microwave oven

-2.4 GHz cordless telephones

-Bluetooth® devices

-Wireless baby monitors


Basic Troubleshooting:


In order to successfully connect Plum to your Wi-Fi network, please ensure: 

-If you are using a network extender/repeater the network name (SSID) and password are the same as your primary network. 

-Your dual band router's 2.4GHz & 5GHz have their own SSID (mynetwork-2.4g / mynetwork-5g)

-You are not using a VPN or Proxy network.

-Your Wi-Fi Protocol is set to N (B/G) Compatible

-If using a 2.4Ghz network, your router is broadcasting channels 1-11.

-Check your internet connection on your phone in Airplane Mode.

-Reboot your router: Unplug it for 30 seconds, then plug it back in and turn it on.

-Reboot The Lightpad

-Make sure your router firmware is up-to-date. Check your router manufacturer documentation for instructions on updating your router.


Advanced WiFi Setups


If you have any of the following advanced types of internet setups in your home, you may need to adjust your settings to provision the Lightpad to your wifi. 


-WiFi access points, extenders, and repeaters (These are generally supported, but performance may or may not be impacted by extended setups).

-We strongly recommend configuring any additional access points in AP or Bridge Mode and not wifi extender mode. 

-Be sure to also reboot any additional network hardware in this category.

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